Terms and Conditions

Accommodation Terms & Conditions

Visit Chester & Cheshire (VCC) has provided this website as a facility to customers wishing to stay in Cheshire. All the prices, details and availability are supplied directly by the accommodation provider and presented on this website in good faith, but without any liability. Any booking is a contract directly between you and the accommodation establishment.

Payment for your accommodation will be taken in one of two ways depending on the way the ‘supplier’ agrees (‘supplier’ means any third party through whom we have arranged the provision of one or more component parts of your bookings):

A confirmation fee of 10% of the full stay, which will be deducted from your account by the accommodation establishment on production of your confirmation form. This confirmation fee is non-refundable.

Or

A 100% payment of the cost of your accommodation at the point of booking. There will be no further charge for the cost of the accommodation upon arrival.

Your debit/credit card details are used to secure the reservation and payment is to be made directly to the accommodation provider on arrival or departure unless otherwise stated in the accommodation provider's cancellation policy.

The accommodation provider reserves the right to request full or part additional pre-payment as per their terms and conditions.  Where there is a conflict between any information on our website and the ‘suppliers’ terms and conditions, the ‘suppliers’ terms and conditions will apply in priority.

You must pay, where applicable, the total accommodation price (less any deposit/pre-payment already paid) to the accommodation provider on or before the date of your departure from the establishment. If you are booking self-catering accommodation you must contact the establishment as soon as possible to arrange payment in advance of arrival. Some establishments do not accept debit/credit card payment.

If you fail to take up the accommodation, without prior arrangement with the accommodation provider, or outside their permitted cancellation period, then the cancellation policy of the accommodation provider will apply.

Whilst VCC has made every effort to present information about suitable accommodation, it cannot be held responsible nor accept any liability for complaints or claims of any nature arising from this booking, nor for any loss or damage which may be suffered by you or other members of your party, during or as a result of your stay at the accommodation establishment.

Prices are for accommodation only or accommodation plus board, as stated on the booking confirmation, and do not generally include any additional expenses incurred such as additional meals, drinks, use of telephone etc, except where specified on the booking confirmation.

Any data gathered during the course of this booking may be held on computer files. This data will only by used by VCC, its marketing partners and the accommodation establishment.

Chester Zoo Terms and Conditions

All tickets are non-refundable and non-transferable.

Tickets cannot be used in conjunction with any other offers.
Chester Zoo retains the right to refuse admission to its premises at all times for any reason.

• Family ticket is for 2 adults and 2 children. Concession is for students, senior citizens and disabled visitors.
• Admission is only valid for the date that has been booked.

Special Offers and Deals - Terms and Conditions

Individual Terms & Conditions apply.

Please remember to quote any reference.

We advise you to print the page for your reference, you may be asked to present details of the offer.

Please note that these offers are subject to availability. If you require more details, please call the establishment.

Any booking that you make with the provider in response to these special offers is a contract between you and the provider. As such, when booking, we recommend that you ask the establishment about their cancellation policy.

In addition, Visit Chester & Cheshire cannot be held responsible nor accept any liability for complaints or claims of any nature arising from any of these special offers, as a result of your stay.