Chester Visitor Information Centre

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Chester Town Hall, Northgate Street, Chester, Cheshire, CH1 2HJ

TripAdvisor Traveller Rating

TripAdvisor Traveller Rating - 198 reviews198 reviews

Tel: 01244 405340

Add Chester Visitor Information Centre to your Itinerary

Souvenirs and gifts at Chester Visitor Information Centre
  • Souvenirs and gifts at Chester Visitor Information Centre
  • Chester Visitor Information Centre entrance and exterior
  • A busy day at Chester Visitor Information Centre
  • The friendly team at Chester Visitor Information Centre

About Us

**Please note that Chester Visitor Information is now closed until further notice**

Chester Visitor Information Centre is located in the heart of the city at The Town Hall. Offering a range of local souvenirs which are perfect to take home as a reminder of your trip to Chester. The team assists over 280,000 visitors to the city every year and are proud to serve visitors and locals alike.

The friendly team are on hand to share their knowledge of attractions, places to eat out, shops and events.

Pop in to get tickets for:

-Hop on Hop off bus tours
-Roman Walking Tours
-Ghost Tours
-Taste of Chester Food Walking Tour
-Chester Running Tours
-Boat Tours of Chester
-Dewa Roman Experience
-Falconry and Chester Tower Tour
-Discounted Chester Zoo and Blue Planet Aquarium 
-Tip Top Theatre Productions
-Various local events
-Beatles Walks in Liverpool
-Mountain Goat and Busybus Day Trips
-National Express Airport and Coach Journeys.

Whatever information or advice you need when visiting Chester, just pop into the Visitor Information Centre and the team will be delighted to help you.

Please email to enquire further.

If you need travel information including information about bus timetables and park and ride in Chester please click here.

If you need information about parking in Chester please click here.

Please note that we do not produce a printed Visitor Guide. However you can order a welcome pack here. We also have a selection of maps and guides available here to help you to plan your visit.

If you would like to purchase tickets to Cheshire's top attractions please click here.


Opening Times

High Season (1 Mar 2020 - 31 Oct 2020)
Monday - Saturday09:00 - 17:30
Sunday10:00 - 17:00



TripAdvisor Traveller Rating:

4 of 5 stars
  • Certificate of Excellence 2019
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Recent Reviews:

  • davidhK533AQ
    Bradford, United Kingdom
    Trip Type:
    Know Alls!! In a good way!!
    5 of 5 stars
    Thursday, 14th November 2019
    Having not been to Chester before we called in to the information centre. We spoke to a member of staff after we collected a map of Chester. We decided to step out and get our bearings with the use... Read full review
  • Michael048
    Wigston, Leicestershire
    Trip Type:
    Disappointing Service
    1 of 5 stars
    Monday, 30th December 2019
    Requested information by email. Nothing came so we didn't visit. Disappointing. Restaurants, shops and a hotel would have lost out on our trade. Read full review
  • Zebretts1111
    Really good service.
    5 of 5 stars
    Friday, 6th March 2020
    I phoned the centre for any information about Chester, hoping to go on a short break there, I had a good chat , and received a really good pack two day later in the post, I was really pleased with... Read full review

Map & Directions

Contact Us

Tel: 01244 405340

Tel: 01244 405340

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