Chester Visitor Information Centre

Chester Town Hall, Northgate Street, Chester, Cheshire, CH1 2HJ

TripAdvisor Traveller Rating

TripAdvisor Traveller Rating - 228 reviews228 reviews

Add Chester Visitor Information Centre to your Itinerary

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  • Souvenirs and gifts at Chester Visitor Information Centre
  • Chester Visitor Information Centre entrance and exterior
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Chester Visitor Information Centre is located in the heart of the city at The Town Hall. Offering a range of local souvenirs which are perfect to take home as a reminder of your trip to Chester. The friendly team assists over 280,000 visitors to the city every year and are proud to serve visitors and locals alike. Make the Chester Visitor Information Centre your first stop when visiting Chester and say "Hi" to our team who can help you experience Chester safely and to the fullest!

The friendly team are on hand to share their knowledge of attractions, places to eat out, shops and events as well as the latest guidance on enjoying Chester and Cheshire safely.

Pop in to get tickets for:

-Hop on Hop off bus tours
-Roman Walking Tours
-Ghost Tours
-Taste of Chester Food Walking Tour
-Chester Running Tours
-Boat Tours of Chester
-Dewa Roman Experience
-Discounted Chester Zoo and Blue Planet Aquarium 
-Tip Top Theatre Productions
-Various local events
-Beatles Walks in Liverpool
-Mountain Goat and Busybus Day Trips
-National Express Airport and Coach Journeys.

Whatever information or advice you need when visiting Chester, just pop into the Visitor Information Centre and the team will be delighted to help you.

Please email to enquire further.

If you need travel information including information about bus timetables and park and ride in Chester please click here.

If you need information about parking in Chester please click here.

Please note that we do not produce a printed Visitor Guide. However you can order a welcome pack here. We also have a selection of maps and guides available to help you to plan your visit.


Opening Times

Season (1 Jan 2024 - 31 Dec 2024)
Monday - Saturday09:00 - 17:00
Sunday10:00 - 16:00



TripAdvisor Traveller Rating:

4 of 5 stars
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    Recent Reviews:

    • jemillat
      Jacksonville, Florida
      Friendly Staff/Great Gift Selections
      5 of 5 stars
      Friday, 5th April 2024
      Friendly staff and very helpful. Found all I needed for souvenirs from Chester to bring back home to friends and family. You are also able to book many different tours here, which is quite... Read full review
    • junebH1534MM
      Incorrect information
      1 of 5 stars
      Sunday, 30th June 2024
      In correct information. They said The Chester Tour was not operating! The guides was outside with a placard. Apparently they only mention tours who pay them and book previously, not the guide who... Read full review
    • Mobile45643390497
      Townhall Touristinformation and tour with the *Edwardian Lady*. Great experience!
      5 of 5 stars
      Thursday, 18th July 2024
      Pefect service and outstanding help! I came to the towncenter and needed advice for places to stay and advice for historic sites to go to. They were wonderful! I got help with everything including... Read full review

    Map & Directions

    Contact Us

    Tel: 01244 405340

    Tel: 01244 405340

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